Legal

Cancellation & Refund Policy

Last updated: August 2026

All payments are final. Transcription runs the moment you buy, and the compute it spends cannot be recovered — so purchases are not refundable. This page says exactly what cancelling does and does not do, so there are no surprises.

Payments are final

  • All purchases are non-refundable. This applies to monthly plans, yearly plans, the ₹49 watermark removal, the ₹9 single export sold until September 2026, and the ₹59 Week Pass sold until August 2026, alike.
  • This is stated on the pricing page and at checkout, so it is agreed before any money moves — not discovered afterwards.
  • The free plan exists so you can try the product before paying: it transcribes every month and exports without limit, watermarked. Please use it first.

Stopping automatic renewal

  • Monthly plans renew automatically unless you clear that at checkout. The mandate is a UPI Autopay authorisation you approve yourself, and your bank notifies you at least 24 hours before every payment.
  • You can stop it at any time, in one click, from Payment method on your account page — or from your own bank or UPI app. Both work; neither needs to go through us.
  • Stopping it is not a refund. You keep full access for the period already paid for, right up to the day it ends, and only the NEXT payment is stopped.
  • After that date the account returns to the free plan on its own. Your projects, transcripts and saved templates stay where they are.
  • One-time purchases — the ₹49 watermark removal, the ₹9 single export sold until September 2026, and the ₹59 Week Pass sold until August 2026 — never renew, so there is nothing on them to stop.

The one exception

  • If a payment is taken twice for the same purchase, we return the duplicate in full. That is not a refund — it is money for something you never bought.
  • Email support@autocap.in from the address on your account with both Razorpay payment ids and we will return it.

If something goes wrong

  • If transcription fails and consumes your minutes, we restore the minutes so you can run it again. This is how a failure is put right — the payment itself still stands.
  • If the service is unavailable during a paid period, we extend that period by the time lost.
  • Email support@autocap.in with your Razorpay payment id and we respond within 3 business days.

Chargebacks

  • Please contact us before raising a chargeback — it is nearly always faster to resolve directly, and we would rather fix the problem.
  • Accounts with an open chargeback are suspended until it is settled.

Questions? support@autocap.in