Reach us directly
Support is email-only, open Mon–Sat, 10 AM – 6 PM IST. For anything about a transcript, sending the clip gets it fixed fastest.
Support hours
Mon–Sat · 10 AM – 6 PM IST
Email only — we reply within one business day
Billing or refund question?
Include your Razorpay payment id and we can act on it immediately. The Cancellation & Refund Policy covers what's refundable and when.
What to include
- A transcript problem: the language, roughly where in the clip it goes wrong, and the clip itself if you can share it.
- An account or data request: write from the email address you signed up with, so we know the account is yours.
- A published template that copies your work: its name and what it copies. Templates can be taken out of the gallery.
- A formal complaint: it goes to the Grievance Officer, who acknowledges it within 24 hours and resolves it within 15 days, as the privacy policy sets out.